Freedom of Information (FOI)

How much does it cost?

The publications are free unless otherwise indicated. Where information is provided at a cost, the charges will be calculated as set out in Class 7 below.

How is the information made available?

The information in each class is available on our website at https://www.darlington-opticians.co.uk/ or as a printed document from the practice.

Your rights to information

• The aim of the Freedom of Information Act 2000 is to provide members of the public with access to information held by public authorities.
• You are entitled to certain information in relation to the NHS services we provide under the Freedom of Information Act 2000.

Under the Data Protection Act 2018, you are also entitled to access your own clinical records or any other personal information held about you. See our Privacy Notice for details https://www.darlington-opticians.co.uk/.

Feedback

• If you have any comments about the operation of this publication scheme or how your request for information under it has been dealt with, please contact: Hannah Darlington on enquiries@darlington-opticians.co.uk.

Classes of information

• All NHS information at Darlington Opticians is held, retained and/or destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be withheld under the exemptions set out in the Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are the protection of commercial interests and the protection of personal information under the Data Protection Act 2018. This applies to all Classes in the publication scheme. The information on this scheme is grouped into the following categories:

1. Who we are

• We are a private independent Opticians operating from:

a. 144 Clare Road, Grangetown, Cardiff, CF11 6RW

b. 25 High Street, Glynneath, Neath, SA115BS

c. 2A The Cross, Caldicot, NP26 4HY.

We are registered with the Information Commissioners Office as a Data Controller, registration number Z257232X.

2. Our services

If you are eligible for a free NHS sight test you can contact Eleanor Davies Optometrist for your free test. We will also accept NHS vouchers against purchases of glasses and/or contact lenses. To find out if you are eligible for a free eye test and/or NHS vouchers please contact NHS Direct on 0845 4647 or visit www.nhsdirect.nhs.uk. Alternatively, you can contact your local health authority.

• If you would like to make an appointment please contact us using the details provided at https://www.darlington-opticians.co.uk/.

3. Financial and funding information

Darlington Opticians will currently receive a fee for each NHS sight test performed in the UK.If you would like further information about the value of the NHS vouchers accepted, and NHS charges, please visit:

• www.wales.gov.uk

These charges and voucher values are regularly reviewed by the NHS.

4. Regular publications and information for the public

Information in relation to your NHS eye test.A range of patient leaflets in relation to prices, contact lenses, care for glasses, general contact lenses information and optical healthcare are available from Darlington Opticians.

5. Complaints

A copy of our complaints procedure can be obtained from Darlington Opticians. If you have a complaint, we recommend that you first contact the owner.

6. Our policies and procedures

Details of policies (e.g., Health and Safety and Privacy) can be found on our website https://www.darlington-opticians.co.uk/ or are available from Darlington Opticians.

7. This publication scheme

Any changes to the publication scheme and any proposed changes or additions to publications already available will be published in this Class.

Cost of information

For the most part, you will only be charged for printed copies of the information required. Some information is available for free, but for others, there may be a charge. The charges will vary according to how the information is made available. The charges are as follows:

Information accessed via the website or provided by e-mail is free of charge except for charges made by your own internet service provider.

Requests for single printed copies are free of charge.

Requests for multiple printed copies or archived copies will attract a charge to cover incidental costs such as photocopying and postage.

These charges will be reviewed regularly and notified to you when you make the request.

Useful resources

Websites Information Commissioners Office www.ico.org.uk

Version

Date adopted

Changes made

1.0

15/03/2023

Original publication.

Processing Activity

Personal Data Required/Held

Retention Time

Reason to hold Data

Optical service and products

Name, date of birth, telephone numbers, address and email

Current and past health and medication information, family history, your examination results, and lifestyle information.

Data received other healthcare professionals as part of your ongoing care

10 years after last contact or until age 25, whichever is later

Contract – in order to provide the service or products you have requested

Where health data is processed, we do so for the provision of healthcare.

Reminders

Name, email address, address, telephone numbers

10 years after last contact or until age 25, whichever is later or until asked to stop by you

Contract – In order to provide the ongoing service appointment reminders are sent

Marketing

Name, email address, address, telephone number

Until asked to stop by you or until consent withdrawn by you

Legitimate interests – we will provide information which we believe is of genuine interest to you.

Consent – you have given consent to receive information about products or services that are of interest to you

Credit/Debit card payments

Cardholder name, card number, security number

Duration of the transaction

Contract – you have agreed to provide these details to pay for the service or products ordered

Collection of online identifiers for analytical purposes (Cookies)

Cookie information

IP address

Device ID

Session ID

Interaction history

Website feedback

See Cookie Policy

Consent – Ensuring visitors get the best experience.

Right

Explanation

Right to be Informed

This means that we have to be transparent in how we collect and use your personal data

Right of Access

You have the right to access your personal data.

Right to Rectification

If the information we hold about you is inaccurate or incomplete you can request that we correct this

Right to Erasure

You can request that we delete or remove personal data in certain circumstances

Right to Restrict Processing

You have the right to request that we cease processing your data if

• you consider it inaccurate or incomplete and/or
• you object to the reason we’re processing your data

We will review the validity of your request and respond to you with our decision

Right to Data Portability

Where you have consented to our processing your data or where the processing is necessary for us to deliver a contract you can request a copy of that data be provided to a third party

Right to Object

You have the right to object to our processing in certain circumstances. For example, you can object to:

• direct marketing and
• processing for the purposes of scientific/historical and statistics

Rights relating to Automated Decision-Making including Profiling

We do not use automated decision-making or profiling

Where automated decision-making is applied, organisations must

• give you information about the processing
• introduce simple ways for you to request human intervention or challenge a decision
• carry out regular checks to make sure that our systems are working as intended